Privacy Policy

We collect information you provide when you request a quote, book a cleaning, create an account, contact us, submit a review, purchase a gift card, or otherwise use our website.

This may include your name, email address, phone number, service address, billing details, cleaning preferences, appointment details, property notes, messages, photos you choose to upload, and account login information.

We may also collect basic technical information such as browser type, device information, IP address, pages visited, referral source, and general usage activity to help us operate and improve the website.

We use your information to provide quotes, schedule and complete cleaning services, process payments, manage customer accounts, respond to questions, send service updates, improve our website, prevent fraud, and comply with legal obligations.

We may use contact information to send appointment reminders, booking confirmations, follow-up messages, support responses, and occasional service-related updates.

Payment information may be processed by third-party payment providers. Premier Shine does not intentionally store full payment card numbers on our website.

Payment providers may collect and process payment details according to their own privacy policies and security practices.

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, including booking, payment, hosting, email, analytics, customer support, and cleaning operations providers.

We may also share information when required by law, to protect our rights, to investigate misuse, or as part of a business transfer such as a merger or sale.

Our website may use cookies or similar technologies to keep the site working, remember preferences, understand website performance, and improve the customer experience.

You can adjust cookie settings in your browser, but some website features may not work correctly if cookies are disabled.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, internet transmission, or storage system can be guaranteed to be completely secure.

You may contact us to request access, correction, or deletion of personal information where applicable. We may need to verify your identity before completing a request.

You can opt out of non-essential marketing messages by following unsubscribe instructions in the message or contacting us directly. Service-related messages may still be sent when needed to fulfill appointments or account requests.

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.